The Food Lion Credit Association would like to introduce you to CARL, our automated telephone service. CARL is the Credit Association Response Line. This system gives you 24-hour access to personalized account information here at the Credit Association.
You may use the system at any time from any touch-tone telephone. We believe that you will find CARL easy to use, convenient, and confidential. To provide greater security regarding your account, we will use CARL exclusively to answer balance inquiries.
You will need your account number (social security number) and your CARL PIN (Personal Identification Number). This specialized PIN is for CARL only and does not match any other PIN you may have from the Credit Association. If you write your PIN down somewhere, please keep it secure. You may change your PIN at any time by calling CARL. If you forget your PIN call the office at (704) 636-0643 or 1-800-889-2393 and we will mail you a new number. Remember, it’s important to keep your PIN confidential.
The Credit Association Response Line, or CARL as he is known, has been given a whole new structure to give the kind of automated account information and transaction capability that you need. Following is a description of the menu you will hear upon reaching CARL from our answering system by pressing 1:
704-636-0643 or 1-800-889-2393, Press 1
To Access CARL press 1, for Current Rates press 2.
Enter your Account number followed by the pound (#) key.
Enter your Personal Identification Number followed by the pound key.
For Summary Account Information, press 1. This option will give you your current Credit Association balances in all deposit and loan accounts.
For Detail Account Information, press 2. This option will give further detailed information like last dividend received and loan payoff information, plus more!
For Account Activity Information, press 3 . This option will give detailed information like most recent transactions, deposits, withdrawals, checks cleared, and ATM and Debit Card transactions.
To perform a transfer or withdrawal, press 4.
To check current rates, press 5.
To change your PIN, press 6.
(Helpful Hints)
- Select a PIN you can easily memorize and try not to write it down. The Credit Association staff does not have access to your PIN so if you forget it, we will have to mail you a new one.
- Try to know your account number and sub-account numbers as they are shown on your statement.
- Listen to the instructions carefully and follow them exactly.
- You may perform transactions on your account only. Neither transactions nor inquiries may be performed on other accounts.
We are proud to re-introduce CARL and think that you’ll like him much better since he’s been improved. He’s now faster, gives more information, and is easier to use. Since he is “new”, we may experience some technical difficulties with him. If you experience something that you think we should know, please call a staff member as soon as you can, or feel free to leave us a voice mail at any time!
